This Refund Policy explains the cancellation and refund conditions applicable to purchases and subscriptions for the O Livro dos Verbos application (“App”). The App is developed by Camila Frade de Moura within the WeSpeakPortuguese project, part of the WeSpeakCo. umbrella brand. WeSpeakEducation is the educational project focused on creating and selling language learning educational materials. WeSpeakCo., WeSpeakEducation, and WeSpeakPortuguese are brands and projects operated and developed by Camila Frade de Moura and do not, by themselves, constitute separate legal entities.
1. Payment Provider Payments for the App are processed through Paddle.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle's applicable buyer terms and refund procedures may also apply to your transaction.
2. Thirty day money back guarantee
If you are not satisfied with a subscription payment, you can request a full refund within 30 days of that payment date, including renewal payments.
This guarantee does not limit mandatory consumer rights under applicable law.
3. Refund eligibility
You can request a refund within 30 days of a subscription payment, whether it is your first payment or a renewal. Paddle processes the refund to the applicable original payment method.
4. Subscription Renewals A subscription may renew according to the billing period selected at the time of purchase.
Each renewal is a new payment and is covered by the 30 day refund request period.
If you no longer wish to continue your subscription, you should cancel it before the next renewal charge.
Cancellation stops future renewal charges. You may separately request a refund for a payment made within the last 30 days.
Mandatory consumer rights remain unaffected.
5. How to request a refund Visit paddle.net to request a refund through Paddle, or contact us at hello@wespeakco.io.
Paddle handles returns and customer service inquiries for orders made through its checkout.
When contacting us, please provide:
We may use this information to identify the transaction and assist you.
Because Paddle is the Merchant of Record for transactions processed through its platform, the actual refund may need to be processed directly by Paddle.
6. Cancellation You may cancel your subscription according to the subscription management options provided with your purchase.
Cancellation and refund are separate requests.
When a subscription is cancelled, future renewal charges should be prevented in accordance with the applicable billing terms.
Cancellation alone does not submit a refund request. A payment within the last 30 days may be refunded when you request it.
7. Technical Problems If you experience a technical problem that prevents you from accessing or reasonably using the App, please contact us at hello@wespeakco.io.
We will make reasonable efforts to investigate the problem and, where possible, restore access or resolve the issue.
Where a refund or other remedy is required by applicable law, your legal rights remain unaffected.
8. Duplicate or Unauthorized Transactions If you believe that you were charged more than once for the same purchase or that a transaction was unauthorized, contact us as soon as possible at hello@wespeakco.io.
We may work with Paddle to investigate the transaction.
If you believe your payment method has been compromised, you should also contact your payment provider or financial institution.
9. Effect of a Refund When a refund is approved and processed, your right to access paid content associated with the refunded purchase may be revoked.
This may include cancellation of the applicable subscription or removal of access to paid features.
10. Mandatory Consumer Rights Nothing in this Refund Policy is intended to limit, exclude, or waive any mandatory consumer rights available to you under applicable law.
If the law of your country or region provides you with greater or additional rights, those rights will continue to apply.
11. Changes to This Refund Policy We may update this Refund Policy from time to time to reflect changes in the App, payment arrangements, applicable law, or our practices.
The date at the top of this document indicates when it was most recently updated.
12. Contact For questions about cancellations, refunds, or purchases, contact:
Camila Frade de Moura
Email: hello@wespeakco.io